Here are the details of our Black Friday sale. You'll get UP TO 25% off products.

<p id="isPasted" style="margin: 0px 0px 1em; line-height: 1.4; color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Here are the details of our Black Friday sale. You&apos;ll get UP TO 25% off products.&#xA0;<ul style="color: rgb(0, 0, 0); font-family: &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="font-size: 16px;">The promotion is valid from Monday November 20th at 8:00 AM to Sunday November 26th at 8:00 AM&#xA0;both online and in our Ajax boutique location.&#xA0;</li><li style="font-size: 16px;">$25 minimum purchase.</li><li style="font-size: 16px;">No coupon code is required. Products that are included in the promotion will automatically be discounted.</li><li style="font-size: 16px;">Exclusions: ALL sample pouches, kits and services.</li><li style="font-size: 16px;">Cannot be combined with any other promotion or coupon code.</li><li style="font-weight: bold; font-size: 16px;">Not valid on previously purchased merchandise.</li><li style="font-size: 16px;">Not redeemable for cash or cash equivalent.</li><li style="font-size: 16px;">Discounts given at time of purchase will be deducted from returned merchandise.</li><li style="font-size: 16px;">In the event of a return or exchange, discount will be forfeited and may not be re-used.</li><li style="font-size: 16px;">$8 shipping on ALL online orders using the promotion in Ontario and Quebec. $10 shipping to all other Provinces. (Canadian orders ONLY for shipping special).</li></ul>

What are the details of the promotion?

Most products are on sale. However not all sale products are discounted at 25% off. Which products ARE NOT 25% off?. *These products are discounted at 15% off.

Most products are on sale. However not all sale products are discounted at 25% off.&#xA0;Which products ARE NOT 25% off?<ul><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Rebalancing Scalp Oil</li><li style="font-size: 16px;">Trichotherapie Scalp Renewal Complex</li><li style="font-size: 16px;">Scalp Phytotreatment Oil</li><li style="font-size: 16px;">Sleek Control Smoothing Gel</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Hot Heads Conditioning Caps</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">SLAP Caps</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The Fit Beanie</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">The Knit Beanie</li><li style="font-size: 16px; font-family: Arial, Helvetica, sans-serif;">Q-Redew steamer</li></ul>*These products are discounted at 15% off.

What does UP TO 25% off mean? Isn't everything on sale?

One discount can be used at a time. You are unable to combine the Black Friday discount with any other promotion including Curl Credits or other discount codes. This includes other Earthtones discount codes and Curl Credit discount codes.

One discount can be used at a time. You are unable to combine the Black Friday discount with any other promotion including Curl Credits or other discount codes. This includes other Earthtones discount codes and Curl Credit discount codes.

Can the Black Friday promotion be combined with another discount?

If you've added products to the cart and the discount wasn't applied to products, There are a few things to make note of or check.

If you&apos;ve added products to the cart and the discount wasn&apos;t applied to products, There are a few things to make note of or check.<ul><li>This promotion is scheduled to begin and end on specific dates and times. It starts on Monday, November 20th at 8 AM EST, and ends on Sunday, November 26th at 8 AM EST.&#xA0;If you are ordering outside of these dates and times, the respective discounts won&#x2019;t be applied to eligible items. </li><li>While you are shopping and choosing the products you would like to purchase you won&apos;t see the discounted prices before products are added to the cart. However once you view your shopping cart you&apos;ll see the prices of the products with the discounts applied.</li></ul> <img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%202.59.49%20pm-fc4ec5c3-cdd6-456b-9a6b-b579c5fcf67f.png" style="width: 570px;" class="fr-fic fr-dib"> &#xA0; &#xA0; &#xA0; &#xA0;<ul id="isPasted"><li>At the Checkout page you&apos;ll also be able to confirm the discounts have been applied as the name of the discount, the percentage off and the dollar value of the discount applied will be visible.&#xA0;</li></ul><img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%203.00.21%20pm-65f1abd9-b71e-4d12-a623-3ed09d4aca7a.png" style="width: 515px;" class="fr-fic fr-dib"> <ul><li style="font-size: 16px;">The&#xA0;minimum order amount&#xA0;is $25 before taxes (the Subtotal). </li><li>Check if there are products in the cart to which the discount doesn&apos;t applied. The SAMPLE POUCHES aren&apos;t discounted and if they are added to your cart, then don&apos;t count towards the $25 minimum spend.</li></ul>

I added products to my cart but there is no discount applied. What's going on?

When discounts are applied unfortunately we are unable to edit an order. You would have to cancel the order and place it again.

When discounts are applied unfortunately we are unable to edit an order. You would have to cancel the order and place it again.&#xA0;

I made a mistake on my order. Can I edit it?

Our Black Friday sale involves significant discounts on our products and maintaining the overall value for our customers is a key consideration. During promotional events such as Black Friday, our focus is on providing the best possible deals on our

Are you offering Free Shipping with the promotion?

We are offering $8 shipping in Ontario and Quebec, and $10 shipping to all other Provinces for orders placed online. Canadian orders ONLY are eligible for the special shipping rate. The Black Friday Shipping rate is offered as one of several options.

We are offering $8 shipping in Ontario and Quebec, and $10 shipping to all other Provinces for orders placed online. Canadian orders ONLY are eligible for the special shipping rate. The&#xA0;Black Friday Shipping rate is offered as one of several options.&#xA0; In order to receive it you&apos;ll have to select it at the Checkout&#xA0;page under the Shipping method section. If the rate wasn&apos;t applied it&apos;s likely because it wasn&apos;t chosen as the shipping method.&#xA0; <img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%203.13.38%20pm-3bd5e52a-e0db-41a8-8ba0-e88243370c5f.png" style="width: 613px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%203.12.07%20pm-c6be5ca1-82b3-4faa-b1db-b015170762fc.png" style="width: 552px;" class="fr-fic fr-dib">

I thought shipping for Black Friday was discounted? Why did I get charged the regular shipping rate?

We have two different locations where we stock products. Our Fulfillment Centre fulfills online orders only, and our Retail Boutique doesn’t fulfill online orders. It is for in-person shopping and pick-up orders placed online. Our locations will have

It says you don't ship to my address. What is going on?

This is a very common question we receive as we understand you want to purchase your favourite products and sizes during the sale. We are experiencing the same challenges that many companies are experiencing when it comes to inventory. The reason? Ra

This is a very common question we receive as we understand you want to purchase your favourite products and sizes during the sale.&#xA0;We are experiencing the same challenges that many companies are experiencing when it comes to inventory. The reason? Raw material shortages. If we can&apos;t get a raw material that is in one of our products, we can&apos;t make it. Additionally, our suppliers lead times have increased dramatically. Sometimes it takes up to 3 months to receive raw materials from the time they are ordered. As a result, that delays our production.We are trying our best to ensure all products are in stock for the sale. However quantities will be limited. Once items are sold out we will restock after the promotion is finished. Replenishing timeframes are based on raw material availability, delivery lead times and production scheduling. &#xA0;

Will *Insert my favourite product!* be back in stock in time for Black Friday?

At this time were are doing our best to replenish stock as quickly as we can given limitations with raw material availability and long lead times, as well as production capabilities. We will ensure all products are in stock for the promotion; however

<div id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit;">At this time were are doing our best to replenish stock as quickly as we can given limitations with raw material availability and long lead times, as well as production capabilities. We will ensure all products are in stock for the promotion; however availability may be limited. It&apos;s best to place your order as early as possible during the promotion to ensure you are able to get the products you want.&#xA0;</div><div style="box-sizing: border-box; -webkit-font-smoothing: antialiased; position: inherit;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased; color: rgb(29, 54, 92); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(249, 249, 249); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"></div>

Some products I want are not in stock

We have two different locations where we stock products. Our Fulfillment Centre fulfills online orders only, and our TrichoSpa which doesn’t fulfill online orders. It is for in-person shopping or pick-up orders placed online. Our locations will have

I chose pick up instead of shipping and I want my order shipped. What can I do?

Regrettably, we're unable to apply the sale discount retroactively to purchases made before the commencement of the Black Friday sale. Sales are time-bound and discounts are applicable within that specified timeframe.

<div id="isPasted" itemprop="articleBody" style="box-sizing: border-box; padding: 0px; margin: 0px 0px 2em; color: rgb(22, 25, 22); font-family: Inter, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span id="isPasted" style="color: rgb(55, 65, 81); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Regrettably, we&apos;re unable to apply the sale discount retroactively to purchases made before the commencement of the Black Friday sale. Sales are time-bound and discounts are applicable within that specified timeframe.</div><section style="box-sizing: border-box; display: block; font-size: 15px; margin: 0px 0px 1em; padding: 30px 0px 0px; color: rgb(22, 25, 22); font-family: Inter, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> </section>

I just placed an order before the sale. Can I get a discount on the order?

We understand that you want to received your products as soon as possible!We  receive a higher than normal volume of orders during our promotions and our Black Friday sales is no exception. We have several hundred orders we process to pick, pack and

<span id="isPasted" style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We understand that you want to received your products as soon as possible! <span style="color: rgb(27, 28, 29); font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: pre-wrap; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">We &#xA0;receive a higher than normal volume of orders during our promotions and our Black Friday sales is no exception. We have several hundred orders we process to pick, pack and ship. We ship orders in the order in which they are received and due to the volume of orders from our sale, our normal time frame for shipping is delayed. Our Fulfillment team will do the best they can to get all orders out as soon as possible. Once your order has shipped you&apos;ll receive a notification email with tracking information in the email.

My Black Friday order is taking a long time to ship. When will it be processed?

Want to speak to a live consultant? Give us a call.

Black Friday FAQs