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We are offering $8 shipping in Ontario and Quebec, and $10 shipping to all other Provinces for orders placed online. Canadian orders ONLY are eligible for the special shipping rate. The&#xA0;Black Friday Shipping rate is offered as one of several options.&#xA0; In order to receive it you&apos;ll have to select it at the Checkout&#xA0;page under the Shipping method section. If the rate wasn&apos;t applied it&apos;s likely because it wasn&apos;t chosen as the shipping method.&#xA0; <img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%203.13.38%20pm-3bd5e52a-e0db-41a8-8ba0-e88243370c5f.png" style="width: 613px;" class="fr-fic fr-dib"> <img src="https://attachments.gorgias.help/6r5n/hc/rxv/screenshot%202023-11-19%20at%203.12.07%20pm-c6be5ca1-82b3-4faa-b1db-b015170762fc.png" style="width: 552px;" class="fr-fic fr-dib">

We are offering $8 shipping in Ontario and Quebec, and $10 shipping to all other Provinces for orders placed online. Canadian orders ONLY are eligible for the special shipping rate. The Black Friday Shipping rate is offered as one of several options.

I thought shipping for Black Friday was discounted? Why did I get charged the regular shipping rate?

Black Friday FAQs

What are the details of the promotion?

What does UP TO 25% off mean? Isn't everything on sale?

Can the Black Friday promotion be combined with another discount?

I added products to my cart but there is no discount applied. What's going on?

I made a mistake on my order. Can I edit it?

Are you offering Free Shipping with the promotion?

It says you don't ship to my address. What is going on?

Will *Insert my favourite product!* be back in stock in time for Black Friday?

Some products I want are not in stock

I chose pick up instead of shipping and I want my order shipped. What can I do?

I just placed an order before the sale. Can I get a discount on the order?

My Black Friday order is taking a long time to ship. When will it be processed?

How long does it take for my order to ship?

International Shipping

I chose an expedited service for my shipping option and it hasn't shipped yet. Why not?

I'm getting an addressing error that you don't ship to my location but you have in the past. Why is this happening?

Do You Accept International Orders?

My package was lost by the courier. What I do?

I think my order was stolen. Can you help?

I received an email that my order was delivered by I don't see it.

December Holiday Closures - 2023

Shipping + Delivery

General Return Policy

I received the incorrect product or size. What do I do?

Exchanges + Returns

How do I view my credits?

Curl Crush Club

How Long Does It Take To Process Orders?

Can I Cancel My Order After It Has Been Placed?

Order Processing

How Do I Know If The Items I Want To Purchase Are In Stock?

Inventory

What Is The Shelf Life Of Your Products?

Why Are My Products Sometimes A Slightly Different Color Then A Previous Order?

Are Your Products Cruelty-Free and Vegan?

Are There Any Plans to Create Fragrance-Free Products?

Why Is My Gelly Pink?

Flaking with the Gelly

Has the Gelly Formula Changed?

How Can I Get More Definition From the Gelly?

Curl Enhancing Gelly

Why Are Some Ingredients Duplicated on the Ingredient List?

I Don't Want to Use Products With Chemicals In Them. Aren't Your Products Natural?

I thought shipping for Black Friday was discounted? Why did I get charged the regular shipping rate?Updated 6 months ago