Shipping + Delivery

How long does it take for my order to ship?

Our Fulfilment Centre ships Tuesdays and Thursdays ONLY, excluding holidays. Orders placed after 12:00 PM on a shipping day will ship the next shipping day. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order

International Shipping

We ship internationally by couriers and methods that provide tracking number. We don't use shipping methods that can't be tracked or insured.

I chose an expedited service for my shipping option and it hasn't shipped yet. Why not?

The timeframes given by couriers for orders are estimations. The estimations are based on when the order has been shipped from our fulfillment centre. It typically takes 1-2 business days to process orders, based on the day the order is placed. Due t

I'm getting an addressing error that you don't ship to my location but you have in the past. Why is this happening?

We have two different locations where we stock products. Our Fulfillment Centre fulfills online orders only, and our TrichoSpa. It is for in-person shopping and pick-up orders placed online. Our locations will have varying amounts of inventory. If yo

Do You Accept International Orders?

Yes we do! International orders may be subject to additional shipping charges and Earthones Naturals is not responsible for any customs and brokerage fees that may be incurred.

My package was lost by the courier. What I do?

We are responsible for ensuring your order is delivered and you receive your items. If your order has been lost in transit by a carrier, please inform us right away through chat, email or giving us a call. We will contact the shipping carrier to open

I think my order was stolen. Can you help?

Reduce Theft by Choosing Your Delivery PreferenceWe are committed to ensuring the delivery of your order and that this is done without damage to items. However once your order is delivered, we are not responsible for stolen packages. In order to redu

I received an email that my order was delivered by I don't see it.

Once a carrier delivers your package and it's scanned, it's updated in the carrier system. Since we integrate with various shipping carriers, when they've updated their delivery scans you'll receive a Delivery Confirmation email from us. If you are n

December Holiday Closures - 2023

As the year comes to a close, our Fulfillment Centre is gearing up for a well-deserved break to rest and recharge for the upcoming year. We want to inform you about our holiday closure schedule to ensure a smooth shopping experience for all our custo