Shipping + Delivery
How long does it take for my order to ship?
Our Fulfilment Centre ships Tuesdays and Thursdays ONLY, excluding holidays. Orders placed after 12:00 PM on a shipping day will ship the next shipping day. Orders are not processed or shipped on Saturday or Sunday. We cannot guarantee when an order
I'm getting an addressing error that you don't ship to my location but you have in the past. Why is this happening?
We have two different locations where we stock products. Our Fulfillment Centre fulfills online orders only, and our TrichoSpa. It is for in-person shopping and pick-up orders placed online. Our locations will have varying amounts of inventory. If yo
My package was lost by the courier. What I do?
We are responsible for ensuring your order is delivered and you receive your items. If your order has been lost in transit by a carrier, please inform us right away through chat, email or giving us a call. We will contact the shipping carrier to open
I think my order was stolen. Can you help?
Reduce Theft by Choosing Your Delivery PreferenceWe are committed to ensuring the delivery of your order and that this is done without damage to items. However once your order is delivered, we are not responsible for stolen packages. In order to redu
I received an email that my order was delivered by I don't see it.
Once a carrier delivers your package and it's scanned, it's updated in the carrier system. Since we integrate with various shipping carriers, when they've updated their delivery scans you'll receive a Delivery Confirmation email from us. If you are n
December Holiday Closures - 2023
As the year comes to a close, our Fulfillment Centre is gearing up for a well-deserved break to rest and recharge for the upcoming year. We want to inform you about our holiday closure schedule to ensure a smooth shopping experience for all our custo
Service Interruption Due to Canada Post Strike
Due to the ongoing Canada Post strike, all pickups and deliveries have been temporarily suspended, which may cause delays in receiving your items. To ensure timely delivery, we now offer FedEx as an alternative courier. You can select this option dur