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<p>We are responsible for ensuring your order is delivered and you receive your items. If your order has been lost in transit by a carrier, please inform us right away through chat, email or giving us a call. We will contact the shipping carrier to open up an investigation and send a replacement order to you.&#xA0;</p><div style="font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: Helvetica; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><br></div><div style="font-size: 14px; font-style: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: auto; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; text-decoration: none; font-family: Helvetica; caret-color: rgb(0, 0, 0); color: rgb(0, 0, 0);"><br></div>

We are responsible for ensuring your order is delivered and you receive your items. If your order has been lost in transit by a carrier, please inform us right away through chat, email or giving us a call. We will contact the shipping carrier to open

My package was lost by the courier. What I do?

Shipping + Delivery

What are the details of the promotion?

What does UP TO 25% off mean? Isn't everything on sale?

Can the Black Friday promotion be combined with another discount?

I added products to my cart but there is no discount applied. What's going on?

I made a mistake on my order. Can I edit it?

Are you offering Free Shipping with the promotion?

I thought shipping for Black Friday was discounted? Why did I get charged the regular shipping rate?

It says you don't ship to my address. What is going on?

Will *Insert my favourite product!* be back in stock in time for Black Friday?

Some products I want are not in stock

I chose pick up instead of shipping and I want my order shipped. What can I do?

I just placed an order before the sale. Can I get a discount on the order?

My Black Friday order is taking a long time to ship. When will it be processed?

Black Friday FAQs

How long does it take for my order to ship?

International Shipping

I chose an expedited service for my shipping option and it hasn't shipped yet. Why not?

I'm getting an addressing error that you don't ship to my location but you have in the past. Why is this happening?

Do You Accept International Orders?

I think my order was stolen. Can you help?

I received an email that my order was delivered by I don't see it.

December Holiday Closures - 2023

General Return Policy

I received the incorrect product or size. What do I do?

Exchanges + Returns

How do I view my credits?

Curl Crush Club

How Long Does It Take To Process Orders?

Can I Cancel My Order After It Has Been Placed?

Order Processing

How Do I Know If The Items I Want To Purchase Are In Stock?

Inventory

What Is The Shelf Life Of Your Products?

Why Are My Products Sometimes A Slightly Different Color Then A Previous Order?

Are Your Products Cruelty-Free and Vegan?

Are There Any Plans to Create Fragrance-Free Products?

Why Is My Gelly Pink?

Flaking with the Gelly

Has the Gelly Formula Changed?

How Can I Get More Definition From the Gelly?

Curl Enhancing Gelly

Why Are Some Ingredients Duplicated on the Ingredient List?

I Don't Want to Use Products With Chemicals In Them. Aren't Your Products Natural?

My package was lost by the courier. What I do?Updated a year ago