Due to the nature of hair and body care products, we are unable to return or refund any OPENED product for any reason. If you are concerned about any possible allergic reactions, please call our Customer Care Representatives  to have your questions a

<p id="isPasted" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0.9375rem; margin-bottom: 0.9375rem; margin-block: 0px; color: rgb(17, 17, 17); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.075px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Due to the nature of hair and body care products, we are unable to return or refund any <strong style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); font-weight: 700; letter-spacing: -0.005em; font-family: &quot;Harmonia Sans&quot;, sans-serif; font-style: normal;">OPENED product for any reason. If you are concerned about any possible allergic reactions, please call our Customer Care Representatives &#xA0;to have your questions answered.<p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; text-size-adjust: none; -webkit-tap-highlight-color: rgba(0, 0, 0, 0); margin-top: 0.9375rem; margin-bottom: 0.9375rem; margin-block: 0px; color: rgb(17, 17, 17); font-family: &quot;Harmonia Sans&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: -0.075px; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"> All Earthtones products are final sale&#xA0;All sale and promotional items are final sale.In the rare event that you experience a quality issue, please contact Client Care right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your full packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis.&#xA0; Our Fulfilment Team conducts quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.

General Return Policy

If you receive an incorrect product or size in error, here are the steps to follow:

If you receive an incorrect product or size in error, here are the steps to follow:<ol><li>Please send us a picture of the product. We&apos;ll need to send that to our Fulfillment Team so they can check their product scans. You can email us at <a href="mailto:info@earthtonesnaturals.com">info@earthtonesnaturals.com</a> </li><li>We will need to have the incorrect product returned to us. You can do that by initiating a return on our website here: &#xA0;<a href="https://www.earthtonesnaturals.com/a/returns" rel="noopener noreferrer" target="_blank">Returns Centre</a> </li><li>Once the return is initiated, we will ship out the correct product.&#xA0;</li></ol>

I received the incorrect product or size. What do I do?

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Exchanges + Returns

What are the details of the promotion?

What does UP TO 25% off mean? Isn't everything on sale?

Can the Black Friday promotion be combined with another discount?

I added products to my cart but there is no discount applied. What's going on?

I made a mistake on my order. Can I edit it?

Are you offering Free Shipping with the promotion?

I thought shipping for Black Friday was discounted? Why did I get charged the regular shipping rate?

It says you don't ship to my address. What is going on?

Will *Insert my favourite product!* be back in stock in time for Black Friday?

Some products I want are not in stock

I chose pick up instead of shipping and I want my order shipped. What can I do?

I just placed an order before the sale. Can I get a discount on the order?

My Black Friday order is taking a long time to ship. When will it be processed?

Black Friday FAQs

How long does it take for my order to ship?

International Shipping

I chose an expedited service for my shipping option and it hasn't shipped yet. Why not?

I'm getting an addressing error that you don't ship to my location but you have in the past. Why is this happening?

Do You Accept International Orders?

My package was lost by the courier. What I do?

I think my order was stolen. Can you help?

I received an email that my order was delivered by I don't see it.

December Holiday Closures - 2023

Shipping + Delivery

How do I view my credits?

Curl Crush Club

How Long Does It Take To Process Orders?

Can I Cancel My Order After It Has Been Placed?

Order Processing

How Do I Know If The Items I Want To Purchase Are In Stock?

Inventory

What Is The Shelf Life Of Your Products?

Why Are My Products Sometimes A Slightly Different Color Then A Previous Order?

Are Your Products Cruelty-Free and Vegan?

Are There Any Plans to Create Fragrance-Free Products?

Why Is My Gelly Pink?

Flaking with the Gelly

Has the Gelly Formula Changed?

How Can I Get More Definition From the Gelly?

Curl Enhancing Gelly

Why Are Some Ingredients Duplicated on the Ingredient List?

I Don't Want to Use Products With Chemicals In Them. Aren't Your Products Natural?