General Return PolicyUpdated 2 years ago

Due to the nature of hair and body care products, we are unable to return or refund any OPENED product for any reason. If you are concerned about any possible allergic reactions, please call our Customer Care Representatives  to have your questions answered.

All Earthtones products are final sale 

All sale and promotional items are final sale.

In the rare event that you experience a quality issue, please contact Client Care right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your full packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis. 

Our Fulfilment Team conducts quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.